Support
Step 1: Common Questions
- Your software is fabulous! I want to buy a copy. How do I do that?
- EDMUS is no longer directly available for sale.
- For more information, visit the Buy EDMUS following page.
- I have lost my serial number! Can you send it to me?
- If you have lost your serial number, use our Serial Number Request Form, or send an e-mail to support@edmus.org. Remember to include the name under which you registered, and the last e-mail address you gave us.
- My e-mail address changed. How do I keep getting information and update notices?
- To ensure that you continue to receive update notices after changing your e-mail address, use our Change of Address Form, or send an e-mail to support@edmus.org . Include both your old and new e-mail addresses.
Step 2: Check the Help and FAQ
EDMUS Help
An "EDMUS User Guide" (in French only for now) is available for download on our Help page.
You can also check the Help function which is available throughout the EDMUS software itself: whenever you click on a Help button such as the one above, a Help window pops up.
You can also check the Help function which is available throughout the EDMUS software itself: whenever you click on a Help button such as the one above, a Help window pops up.
FAQ
You can also look through our FAQ (Frequently Asked Questions) pages for answers to some common questions.
Step 3: Contact us!
If you don't find an answer to your question or your problem in the EDMUS Help or in the FAQ, by all means send us an e-mail at:
Please be as complete as possible in your request - remember that we can't help you if we don't know what's happening!
We try to answer all our support mail within 24 hours — and very often much sooner than that.
EDMUS is based in Lyon, France; please take the time zone into consideration.
The current time in Lyon is: